Return Policy

We have an easy return policy.

About Our Merchandise Return & Refund Policy

If any item you purchase from us does not meet your expectations, you may return it, with the exception of a few items clearly identified in our product description details as non-returnable.

The return window depends on where you bought the item:

• Online orders: 30 days from the date of delivery.
• In-store purchases: 14 days from the date of purchase, with proof of purchase.

Merchandise returned in unused condition within the applicable window will be refunded to the original purchaser in the same form as the method of payment. Although not required, we suggest you contact us before making a return because in many cases we can resolve your concerns without creating a return.

Refunds

Online orders. The purchase price of merchandise ordered from the Dive Garage website and returned in unused condition within 30 days of the date of delivery will be refunded to the original purchaser in the same form as the method of order payment, or as store merchandise credit if preferred.

In-store purchases. The purchase price of merchandise bought at our retail store location and returned in unused condition within 14 days of the date of purchase will be refunded in the same form as the original payment, or as store merchandise credit if preferred. Please bring your receipt or other proof of purchase.

Any defective item or incorrect shipment will be replaced at no shipping charge to you, otherwise shipping costs are not refunded. If the order is returned by the carrier as undeliverable or refused, the refund amount will be reduced by both the outbound and inbound actual shipping costs from the order.

If we collected sales tax at the time of the purchase, we will refund the tax as appropriate. However, if taxes and duties were paid to a third party such as a local government, courier service, postal service, or customs house you must contact whomever you paid to request any potential refund of taxes and duties. We are not responsible for refunding any monies paid that we did not ourselves collect at time of purchase.

We will issue a refund as soon as we receive your return. Please note that packages automatically returned as undeliverable or refused are typically handled by the carrier at a very low shipping priority, especially internationally, and our receipt of the package and thus your refund can be significantly delayed.

Return Shipping

Carefully pack your return for shipment back to us and include a copy of your invoice. Please help us by making a brief note of the reason for your return on the invoice. For high value returns we recommend that you select a carrier that offers package tracking, insure your package for safe return, and declare the full value of the package so that you are completely protected if the shipment is lost or damaged in transit.

Return In-Store

You may return merchandise directly to the customer service desk at our retail store location. Bring your invoice or receipt with you.

Returning an item to the store does not change your return window. An item bought on our website still carries the 30 day window from the date of delivery, and an item bought at the store carries the 14 day window from the date of purchase.

Returns Disclaimer

We believe that repeated or excessive returns by a specific customer indicates, for whatever reason, we are unable to meet the ongoing expectations of that customer. In such circumstances, we may reject future orders by that customer or only accept specific orders by that customer on the condition of no returns or no free returns.